a. Contact us to discuss your order, or click a “Buy Now” button.
If you are unable to come into our shop/showroom (the majority of our clientele), please send us your items that you would like included.
Our mailing address is:
Framed By Design Ltd.
10 Clyde Street – PO Box 1112
Norwich, ON N0J 1P0
All other couriers (*Do not use Purolator):
Framed By Design Ltd.
10 Clyde Street
Norwich, ON N0J 1P0
c. Please ensure when you drop off your items, or mail them that you include this information form (click here to download pdf file) or a piece of paper with all your contact details as well as the return shipping address (Must be a Mon-Fri 9-5 address where someone is always present to sign for incoming parcels).
d. If you need us to include any components, please let us know what you need and we can send you approval images of both the inscription plaque and components to approve. By doing this it helps to speed up our already efficient process. Remember the plaque is fully customizable – just let us know what you want on it.
e. As soon as we receive your items we will email you and let you know they have arrived. We will begin building the frame to the specifications agreed upon.
f. When the frame is ready we will email you a picture of it along with the invoice and payment options.
g. Once payment is received we will courier it out to you (and email you the tracking number), or arrange for you to pick it up.
We accept all major credit cards through secure online payment with Stripe.
All orders are catalogued with an order number and individually housed at our shop that is fully insured, alarmed, and fire protected.
You can simply send them to us (we suggest a courier that supplies a tracking number), and we will ship the completed frame back to you!
We also have a workshop/showroom (visit us), where you can hand deliver your items and go over the design your looking for.
This depends on quantity of items being framed and the time required by an order. In the end we offer great quality and attention to detail, as well as an unwavering commitment to detail and customer service. On top of this we strive to keep costs down in order to pass the savings on to our clients.
“Good Frames Are Not Cheap, Cheap Frames Are Not Good”
Feel free to combine your order with a friend or family member, and if you have 5 or more frames to do we will definitely help you with a price break.
As for the “Do you take cash, can I save the tax question?”. No, were a registered business and all orders are subject to tax.
Yes. If you have something in mind that you would like added to a frame – run it by us, usually we can help.
We produce our inscription plaques in-house, both black text and logos on Brass and Silver Metal (included) as well as full colour text and logos on Brass and Silver Metal (charges apply). By having the equipment in house we can keep the cost down and easily do custom work quickly.
We also have a Large format Canon Photo finisher in house to print your photos here instead of you having to get them printed. Just email us the files (charges apply).
For all listed product please allow 5-10 days from order date (dependent on your location and shipping times)
For any custom built work please allow about two weeks from the time we receive your items.
If you need it done quickly (ie: a gift or special event), we’ll try our best to accommodate you. Just ask! “Rush” charge ($45) may apply.
There is a $25 administration fee for cancelled orders before any production begins, once production has begun material and time costs apply.
You can choose to cancel shipping on your order by choosing the pick-up shipping option. The pick-up shipping option is available for all Canadian orders and all mainland USA orders.
Pick-up is available at:
215 North Queen Street,
Etobicoke, ON M9C 4Y1
Saturdays 12pm to 4pm (Tuesdays also if you book an appointment first)
Please call 905.696.7837 to confirm before picking up. Pick-ups are available if you book an appointment.
Please contact for pickups outside of these hours and we will do our best to assist. Please note that orders are not ready to be picked up until you receive an email or call from a Framed By Design Ltd. representative.
Any item delivered to you must be signed for. It is highly recommended to provide a commercial address and not residential in order to:
To save shipping costs and extra handling that can potentially cause damage.
The shipping company will try to deliver the package two or three times. If they cannot reach you, the package is sent back to Framed By Design Ltd. In these circumstances, the customer is responsible for all costs incurred while re-shipping the product.
Orders will be processed within 1-2 business days and will typically ship within 5 business days of being processed *Applies to readymade product. 2 Weeks or more for Custom Built frames.
A tracking number will be sent to you once your order ships. Please check your spam folder as some email programs will filter these notifications as spam.
Depending on where you are located, shipping may take 1-3 weeks. If the product you ordered is on back order your shipment will be temporarily delayed.
Framed By Design Ltd. has partnered with FedEx, Sameday & Quik X in order to use the weight and dimensions of our items to calculate the shipping cost as per the current rates offered by these companies. This will take place at checkout and includes all packaging.
Or, if having custom work done email us your complete daytime shipping address including corresponding phone number and we will get you a quote.
*If you want us to use a courier company of your choice it is subject to a $20 Admin Fee.
**Remote locations may be subject to surcharges not calculated by the site.
PLEASE NOTE THAT NO SHIPPING RATE IS FINAL AT THE TIME OF CHECKOUT. YOU MAY BE CONTACTED BY A REPRESENTATIVE AFTER CHECKOUT TO BE INFORMED OF AN INCREASED CHARGE DEPENDING ON WHERE YOU LIVE (RURAL, ETC.) OR DUE TO THE ITEMS BEING SENT. UNDER THESE CIRCUMSTANCES YOU WILL HAVE THE OPPORTUNITY TO CANCEL YOUR ORDER FOR A FULL REFUND SHOULD YOU CHOOSE TO DO SO.
Please contact us at firstname.lastname@example.org if you have any questions.
We do not ship outside of Canada and the continental United States (Excluding Alaska, Puerto Rico & Hawaii) sorry for any inconvenience.
If you wish to track the status of your order, please refer to the tracking number email you were sent. If you did not receive it or no longer have it please email us at email@example.com
We have had great luck and not run into many problems with damage during shipping, but please be aware of the laws to cover the courier industry. You’re entitled to inspect the delivery and refuse for any reason. If you sign for it – this constitutes the all clear. If you haven’t checked the contents for damage and discover it at a later time, any claim with the courier will most likely be void.
In the case of a custom built frame we will fix any issues with the frame once we have received the original piece and confirmed the flaw is due to our workmanship. Repairs can be done in person for local customers, or we can source a local framer for our clients at distance. We must be notified within 24 hours of the client receiving the frame in order to honour any and all of the above. Moulding is not warranted after 30 days from invoice date – if you require further information regarding this please email us at: firstname.lastname@example.org
*This does not include damages caused during shipping. In this case, please refer to our shipping policy.
Framed By Design is dedicated to several non-profit organizations and charities. We do consider other charitable causes as well when possible and ask that all requests be submitted via email. Requests must be submitted at least six weeks prior to your event. Please note that solicitations via mail, phone and in person will not be accepted.